Frequently Asked Questions
Got questions? You're in luck, because we have answers. Below, the most popular customer questions!
Refunds and Cancellations - Your purchase is final and nonrefundable. No Product may be returned or refunded except for Damaged Products
Prepaid and Gift Subscriptions are one-time transactions that cannot be canceled or refunded.
Exchanges - We do not accept any Product exchanges.
Damaged Products - If the Product arrives damaged (”Damaged Product”), Company will provide a replacement product if the original (damaged) product is returned by you and received by Company OR a photograph showing damage is received by Company within 3 days of the original shipment date. Provided that Company confirms that your Product was a Damaged Product and was returned in accordance with this Agreement, your sole and exclusive remedy is that we will send a replacement Product. In the event that Company is unable to provide a replacement Product or if replacement is not requested by the Customer, the Company may at its sole discretion elect to refund the credit card, debit card, Paypal account, or other payment method used for purchase in the original amount of the purchase. If a replacement Product is issued, we cannot guarantee that the replacement Product will contain exactly the contents or will have the same theme as the originally provided Product.
2- Day Free Shipping* Exclusions may apply
We deliver within the lower 48 States of the United States (this excludes Alaska, Hawaii, Puerto Rico, and all United States Territories). We do not deliver to PO Boxes. Any delivery times provided by Company are estimates. All delivery areas are subject to change, at our discretion. All orders that are shipped are shipped using one of our third-party couriers. The earliest delivery data available for an order is as indicated for the item on the Service. Shipping is not available for delivery on Sundays, Mondays, or major United States Holidays, unless otherwise indicated. Online tracking may be available at our courier’s website. We make no warranties regarding the availability of said online tracking, as it is under the control of our third-party couriers. While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific time. No recipient signature is typically required for deliveries of our products. The courier may leave the package at the address whether the recipient or another person is available or not. We strongly encourage recipients to be at the delivery location to receive their package(s) as flowers and plants that remain outside are more likely to have reduced quality and a shortened life.
Yes, all items are carefully packed and arranged by me - Yemi Ramsey.
Yes- Email - firstname.lastname@example.org. Let's have a chat about your requirements.
Email me at Hello@theegrden.com! We will get you squared away and sorted! Flowers are perishable, so in some instances flowers may arrive slightly damaged during transit. Please read through our return policy.
Yes!! I love feedback. Please email me at email@example.com!